All cancellations must be sent to firstname.lastname@example.org.
Participants have the right to cancel the registration within 14 days from the conclusion of the agreement, i.e. from the receipt of our registration invoice email. The right of withdrawal is lost if the participant attends the congress before the expiry of the right of withdrawal. Payment handling fees are non-refundable.
Correction of spelling mistakes or swapping first and last name due to incorrect submission will be charged €10.
The payment method offered is credit card (AMEX, MasterCard or Visa). A handling fee of 3% will be charged.
In case credit card payment is not possible, we offer bank transfer (invoice) on request. However, payment by bank transfer is only possible until 29 September 2023 (23:59 CEST). Please note that a €40 handling fee will be charged for bank transfers.
A different invoice address can be added separately. Please note that a late change of invoice address is subject to a €30 handling fee.
Registration will only be valid upon receipt of the full payment by the registration department according to the deadline indicated.
To register a third-party (ie to register someone else on your behalf), please log in or create an congress account. Do not use someone else’s credentials. After the login, click on “individual registration” and begin the registration process. When asked if you would like to register yourself or someone else, click on “someone else” and enter the email address of your guest as well as the name and address details, then continue with the registration. This will ensure you are the registration owner (contact person) and the invoice will be sent exclusively to you.
In order to proceed with your group registration, please log in / create a profile.
Once logged in, click on the tab “group registration”. The first step is to buy a contingent by selecting the number of required registration tickets per category. You will receive a confirmation / invoice by email.
Payment can either be done by credit card (Visa, MasterCard or Amex) or bank transfer (only offered until 29 September 2023). A different invoice address can be added separately.
Individual participant’s data can be entered under “add participants”. You can either add them one by one or upload the name list.
To upload the name list, please click on “import” and “get template”. Please fill in the excel file, all columns marked with an * are mandatory. You can then upload it to import the data.
The following data is required for every participant to register your delegates:
- Email address (please use a valid and unique email address per person)
- First and last name
- Is the participant qualified to prescribe (yes or no).
- Proof of status if the registration category requires it (e.g. Young congress delegate or Nurse).
Once the entry of participant data is completed, the registration tickets need to be allocated to the participants (click on “Distribution” to allocate the tickets).
It is possible to purchase registrations without having all group members’ details prior to the early bird deadline. However, by 21 September 2023 at 23h59 CEST, you must enter/ upload your group members’ details and assign all purchased registrations via your group registration account.
Registration confirmations can be sent to your guests in your group account. Please click on “group registration” and “registration confirmations”. The registration team will send no confirmations to your guests.
Registered participants can request a visa invitation letter in their congress account under the tab “visa letter”. The document can be personalised with passport details (passport number, expiry date and nationality) and will be sent by email once registration and full payment have been received.
We recommend starting the visa application process as early as possible. Please note that the visa application is the sole responsibility of the participant; MSMilan2023 has no influence on the process and its conditions. A refund of registration fees due to visa denial is not possible.
The congress in Milan is accessible for participants with a valid and fully paid onsite registration. A personal barcode is included on the registration invoice which allows badge print in the entrance area of the congress venue (opening hours will be announced at a later point).
Participants with a digital ticket will receive an email with login instructions, practical information, and contact details in case of questions. This information will be sent a couple of days before the congress begins. Please note that the login is only possible for delegates with a valid and fully paid registration.
Please make sure to register with a valid email address you have access to during the congress days (you will need to log in with the same email address as that used for registration). A late change of the email address is subject to a €40 handling fee.
All sessions will be available on demand within 24 hours via the congress platform until 31 January 2024 (23:59 CET).
The certificate will become available for download on 14 October 2023. A link with download instructions will be sent to all participants who participated onsite and digitally.
For registration support, please contact MSMilan2023 Congress Registration at email@example.com.
We operate from Monday to Friday during CET business hours.